Refund policy

Effective Date: February 11, 2026

At Pendulum Therapeutics, we want you to feel confident when trying our products. Due to the nature of our Products, we do not accept standard product returns once Products have left our facility.

If a Product does not meet your expectations, you may be eligible for a refund under our Money Back Guarantee.

1. Money Back Guarantee

The Money Back Guarantee applies to eligible first-time purchases made directly through Pendulum's websites.

Pendulum Glucose Control

Customers must try Glucose Control for at least ninety (90) consecutive days.

To qualify for the Money Back Guarantee:

  • Glucose Control must be taken twice daily as directed for 90 consecutive days.

  • The required trial period requires three (3) bottles containing a 30-day supply each.

  • The trial period begins on the date the first order is received.

  • If, after completing the trial period, the product does not meet your expectations and you do not experience a reduction in your A1C level, you may request a refund.

The refund covers the purchase price of the three-month product requirement, excluding shipping and handling fees.

Pendulum Akkermansia

Customers must try Pendulum Akkermansia for at least thirty (30) consecutive days.

To qualify:

  • Take the product once daily as directed for 30 consecutive days.

  • The trial period begins when the first order is received.

  • After completing the trial period, if the product does not meet your expectations, you may request a refund.

The refund covers the purchase price of the first order, excluding shipping and handling fees.

Pendulum Metabolic Daily

Customers must try Metabolic Daily for at least thirty (30) consecutive days.

To qualify:

  • Take the product once daily as directed for 30 consecutive days.

  • The trial period begins when the first order is received.

  • After completing the trial period, if the product does not meet your expectations, you may request a refund.

The refund covers the purchase price of the first order, excluding shipping and handling fees.

Pendulum GLP-1 Probiotic

Customers must try GLP-1 Probiotic for at least thirty (30) consecutive days.

To qualify:

  • Take the product once daily as directed for 30 consecutive days.

  • The trial period begins when the first order is received.

  • After completing the trial period, if the product does not meet your expectations, you may request a refund.

The refund covers the purchase price of the first order, excluding shipping and handling fees.

Pendulum Polyphenol Booster

Customers must try Polyphenol Booster for at least thirty (30) consecutive days.

To qualify:

  • Take the product once daily as directed for 30 consecutive days.

  • The trial period begins when the first order is received.

  • After completing the trial period, if the product does not meet your expectations, you may request a refund.

The refund covers the purchase price of the first item ordered, excluding shipping and handling fees.

2. Damaged Products

If a Product arrives damaged, please contact Pendulum Customer Care within fourteen (14) days of receiving the order.

Please provide:

  • Your order number

  • A description of the damage

  • Photographs showing the damage

  • Whether you prefer a refund or replacement

Eligible damaged products may qualify for a refund or replacement.

3. Lost Shipments

A shipment may be considered lost if it is not delivered to the shipping address on file or returned to Pendulum within fourteen (14) days of the shipping date.

Orders reported by the carrier as delivered are not considered lost under this policy.

If your shipment qualifies as lost, you may request a refund or replacement.

4. Ineligible Refunds

The following are generally not eligible for refund or replacement:

  • Products forwarded outside Pendulum's current shipping area.

  • Products purchased from Pendulum with a shipping address outside the United States and its associated territories.

  • Membership products for which the membership was cancelled after the customer was charged.

  • Shipping costs and shipping fees.

  • Wholesale transactions and wholesale orders.

  • International orders.

5. Contact Us

To request a refund, replacement, or assistance with a damaged or lost shipment, please contact Pendulum Customer Care through:

Customer Care: help.pendulumlife.com

Phone: (844) 912-2256

Email: hello@pendulumlife.com